Last updated: October 02, 2025 · Scope: Wooden Games and Decor only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Zifitee designs and builds detailed wooden games and decor and accepts returns from all regions listed above. This page sets out how Zifitee handles problems and how returns, exchanges, and refunds work for product purchases. All amounts are in USD. You won’t owe anything after checkout — prepaid return labels and any import tax (VAT/GST), duties, and customs handling are paid by Zifitee where eligible (no extra customs fees on return shipments).
Quick Summary
Return window: 30 days from delivery — contact support first and include your order number.
Costs: For eligible cases, Zifitee provides a prepaid label. No return fee on eligible items.
Refund timing: Within 7 business days after the item arrives and passes review, paid in USD to the original payment method (store credit available on request).
Proof of purchase: Order number or the email/phone used at checkout.
Support speed: Reply within 1–2 business days (Mon–Fri, EST).
Eligibility Rules (Wooden Games/Decor)
Items must come back new, unused, and unmodified. Items must include all original components (balls, dice, small pieces, felt surface protectors, instructions, hardware packs, tools, manuals). Marks, dents, stains, odors, pet hair, signs of having been played (e.g., scuffs on felt/wood surfaces), or missing small components make preference returns ineligible. Please include the original protection (foam, corner guards, hardware packs, manuals, tools). If anything is missing, repack to equal or stronger protection.
Items that have been used or modified can only be returned when Zifitee confirms a manufacturing issue or verified carrier damage. Intended use is indoor residential/studio. Returns must start from the covered regions listed above.
Natural Wood Characteristics
Solid wood naturally varies. Grain, color, and small knots are normal traits and not defects.
If Something is Wrong (Damage, Defect, or Wrong Item)
If an item arrives damaged, has a build fault, or doesn’t match the model, size, or finish ordered, Zifitee will make it right. Return shipping is covered (label or scheduled pickup). Zifitee sends a replacement—subject to stock and timing—or issues a full refund in USD. Any outbound shipping paid for that item is also refunded. For minor cosmetic issues, replacement components or a touch-up kit may be the fastest fix. For international returns using Zifitee’s label and papers, VAT/GST, duties, and customs handling are paid by Zifitee.
Change of Mind (Preference)
You may request a preference return within 30 days if the item is unused and properly packed. Zifitee pays the return shipping, so you won’t be asked for extra payment. After review confirms all parts and like-new condition, Zifitee refunds the product price in USD. Original outbound shipping isn’t refunded for preference returns. Any exchange price difference is settled in USD when the exchange is processed.
Items That Cannot Be Returned
Gift cards, final-sale/clearance items, and custom or made-to-order items (personalized engraving, unique finishes, etc.) cannot be returned unless defective or damaged at delivery. Items that have been used, modified, or are missing small playing components are not eligible. If your order included a bundle or free gift, all items must be returned; otherwise Zifitee may deduct the prorated value of missing pieces from the refund.
How to Start a Return
Email: [email protected] or use the site contact form within 30 days of delivery, and include your order number with a short note. If the issue is damage or a defect, contact within 72 hours and attach clear photos or a brief video of the outer carton, inner packing, and affected areas; keep all packaging until you receive next steps. Zifitee replies within 1–2 business days. If eligible, Zifitee issues a prepaid parcel label and shares simple packing directions.
Return address: Zifitee Returns Department, 19613 Temple Ave, South Chesterfield, VA 23834.
Label expiry: 10 calendar days — please ship within that window. Include the Zifitee Return Authorization that comes with your label; shipments without authorization may be delayed.
Packing Guidance (Games/Decor)
Secure all small playing components (dice, balls, counters, hardware) inside a sealed bag/box so they cannot move and cause surface damage. Place the main wooden item(s) in the original inner protection (foam, plastic wrap) to shield the playing surfaces (felt/wood) from scratches. If the original box is missing, use a new strong carton with thick padding on all sides and tape every seam firmly.
Inspection Checklist
Reviewers confirm the model, size, and finish; check all components and hardware; ensure no signs of use or play or changes; and verify the packing is strong enough to prevent new damage in transit. If parts are missing or protection is inadequate and damage occurs, Zifitee may reduce the refund to cover replacement, or—if you prefer—return the item to you.
Refund Timing and Method
After the return arrives and passes inspection, Zifitee issues the refund within 7 business days to the original payment method in USD (major cards or PayPal). Store credit is available on request. Banks and card issuers may take up to 7 additional business days to post funds.
Exchanges
Requests for a different size or finish are accepted for 30 days when stock allows. For preference exchanges, Zifitee covers shipping for both the return and the replacement. For issue-based exchanges (damage, defect, or wrong item), shipping is also covered. Replacements ship after the original item is received and inspected; no cross-shipping.
Refused Deliveries and Undeliverable Shipments
If a delivery is refused without prior notice and the carrier reports no damage, Zifitee still coordinates the return and covers carrier charges. Zifitee can reschedule at no cost or issue a refund as described above once the item is back and inspected.
Taxes, Duties, and Customs on Returns (International)
For eligible returns from the covered regions, Zifitee prepares the re-import papers and pays VAT/GST, duties, and customs handling — as long as you use Zifitee’s label and instructions. If you choose an unapproved courier, responsibility for customs charges and any loss or damage shifts to the sender.
Processing and Shipping Times (Reference)
Most orders prepare to ship in 1–2 business days (Mon–Fri; U.S. public holidays excluded). For typical travel times and delivery behavior, see Zifitee’s Shipping Policy.
Additional Notices for Regional Compliance
EU/UK consumer rights: Nothing here limits your statutory rights (including cooling-off where applicable). If local law offers stronger protection, Zifitee will honor it. Payment & currency: All refunds and exchanges are calculated and paid in USD. Any currency conversion shown by your bank or card is set by that provider. Contact details: [email protected] · Zifitee Returns Department, 19613 Temple Ave, South Chesterfield, VA 23834. Business hours: Mon–Fri (EST).
Need Assistance?
Zifitee responds within 1–2 business days (Mon–Fri, EST). For faster help, include your order number, delivery address, and photos or a short video when reporting damage or defects.
Address: 8814 Cottonwood Dr, Cincinnati, OH 45231
Phone: +1 (513) 503-2653
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST
